Privacy Policy

In this Privacy Policy and Cookies, you will find all the appropriate information relating to the use of the personal data of our customers and users, regardless of the communication channel or resources (online or in person) that you use to communicate with us.

To get information about how we use cookies and similar tools that can be installed on customer and users’ devices, we recommend that you read the principles of using cookies.

We are transparent in how we deal with your personal data. We do so to understand the consequences of our processing of your personal data and the rights you have in connection with your data:

All the information contained in this Privacy Policy and the use of cookies is permanently made available to you to see it whenever you see fit.
In addition, you will be further information on individual cases of processing your personal data provided during communication with us.

Here are some of the names we use in this Privacy Policy and the use of cookies:

When we talk about our platform, we mean generally any of the communication channels, whether digital or personal that you used to communicate with us. This is mainly our website, personal contact.

1. Who is the operator of your personal data

The operator of your personal data is Levicke-reality s.r.o., Pradiarska ul. 3048/7, 934 05 Levice, Slovakia, ID: 51 322 421, VAT ID: 212 067 9220

2. Why do we process your personal data

Depending on the purpose of the processing of your personal data, it will be necessary to process certain personal data as explained below, and in general, and depending on the case, this is the following:

your identification data (such as name, surname, photo, language and country from which you communicate with us, contact details, etc.);
Economic and transaction data (such as your payment data or data data, information about your purchases, orders, return, etc.);
Connection, geolocalization data and viewing data (for example, location data, device identification number or advertising ID, etc.);
Business information (for example, whether you have signed up for our newsletter)
Data about your interests and preferences.

Keep in mind that if we ask you to provide your personal data so that we can provide you with access to a function or service, we will mark some fields as mandatory. We do so because these are the data that is needed to provide the service or to access the function. Please keep in mind that if you decide not to provide us with this data, you may not be able to complete your user registration, or you will not be able to use the services or features.

In specific cases, the third party could provide us with information about you using functions or services on the website, for example by sending a gift voucher or shipment to your address. In these cases, we process your personal data only when it concerns this function or service, as stated in this Privacy Policy and the use of cookies.

In other cases, we can collect passive information, because on our platform and in the communication we send you, we can use tracking tools, such as browser cookies and other similar technologies.

Depending on your interaction with our platform, ie depending on the services, products and features you wish to use, we will process your personal data for the following purposes:

2.1 Managing your registration and identification as a user

If you decide to become a registered user of our platform, we will have to process your data to identify you as a user of this platform and give you access to its features, products and services available to registered users. You can cancel your registered account by contacting our customer service.

This informs you that the data we collect about your activity and which have been collected by different platform channels and include your purchases will remain linked to your account to access all information together.

For your identification on our platform, there may be several ways to go to verify that you are the owner of the contact information you are using.

2.2 Preparation, compliance and enforcement of the purchase contract or the service contract you have concluded on the platform with us

This purpose includes data processing especially to:

Contact you in connection with updates or informative notifications related to contractual features, products or services, including sending quality survey questionnaires in order to determine the degree of customer satisfaction with the services provided;
Processing payment for purchased products, independent of the payment method.
Activate the processes needed to prevent and detect unauthorized ingestion of the platform (for example, during the purchase and return), as well as possible fraudulent action against you and/or to us. If we conclude that the transaction may be fraudulent, or find abnormal behavior that indicates an attempt to fraudulent use of one of our functions, products or services, this processing can lead to consequences such as blocking the transaction or canceling your account.
Equipment of possible exchanges or return of goods after the purchase and administration of applications for the availability of goods and their reservation through the platform, depending on the currently available options.
Invoicing and providing documents and invoices for purchases you made through the platform.
Securing that you have the opportunity to use other available features or services such as buying, receiving and using a gift card or gift voucher.
Finally, we may process your data to fulfill any legal obligations that may be applicable.

2.3 Applications and applications you make through customer service

We only process personal data that are necessarily necessary to manage or address your applications and applications.

If you contact us through your phone, the call can be recorded for quality check and so that we can respond to your request.

If possible and you decide to use WhatsApp as a channel to communicate with customer support, we share your phone number with WhatsApp Inc. (a company based in the US) to confirm that you are the user of this service. We recommend that you check your personal data protection settings and read your WhatsApp Privacy Policy to get more detailed information on how WhatsApp uses the personal data of users using their services.

If possible and you decide to communicate with customer service through a social network chat service or other partner, some of your personal information, such as your user name or name, are imported from your social network or partner’s account. Also, keep in mind that the data you enter in this service will be available to your social network or partner and are subject to their privacy policy. Therefore, we recommend that you check your personal data protection settings and read the Privacy Policy on the social network or the partners to find. More detailed information on how you use your personal information when using their services.

2.4 Marketing purposes

This includes the processing of your data especially for the following purposes:

Personalization of the services we provide and the ability to provide you with your interaction recommendations on the platform, as well as the analysis of your user profile (such as the history of your purchases or viewing).
If and when you sign up for our newsletter, we will process your personal data for the purpose of processing your login, including sending personalized information about our products and services through various means (such as e-mail or SMS). We can also deliver this information through PUSH alerts if you have activated it on your device.
Keep in mind that this data processing includes analyzing your user/customer profile to see what your preferences are, and which products or services are most suitable for your style when we send you the information.
For example, based on your shopping and viewing history (ie depending on the products you click), we will suggest products that we think might be interested in. If you are a registered user, we will also provide you with the “Cart Restore” feature.
Keep in mind that you can log out from the newsletter at any time, free of charge through the “Newsletter” section on the platform as well as using the instructions that we not want to receive PUSH alerts, you can deactivate them on your device
Showing ads on the Internet that you can see when visiting websites or applications, such as social networks. The ads you see can be randomly selected, but sometimes they may be related to your preferences or your shopping and browsing history.
If you are using social networks, we can provide companies with which we cooperate, to provide some information so that they can show you the ads of our brand, and generally offer you and other users than you advertising that take into account your profile on the social networking. If you wish to find information about using your personal data or details on how social network ads work, we recommend that you see the Privacy Protection Principles on those social networks where you have a profile set up.
Data enrichment: When we collect your personal data from different sources, we can merge it later under certain conditions to improve our understanding of your needs and preferences in connection with our products and service (including purposes such as analysis, user profile generation, marketing studies, surveys quality and improving contacts with our customers). This means, for example, that we can combine your information if you have a registered account and buy goods as a guest using the same email address or telephone number associated with this account, or that we can link automatically collected information (such as IP and MAC addresses or metadata) with with Information that you have provided to us directly through your activity on the platform or in any of our stores (for example, information related to your purchases, whether in stone stores or online, your preferences, etc.).
For promotional activities (for example, for the organization of competitions or to send you a list of items in stock to your address specified). By participating in any promotional activity, you authorize us to process the personal data you have shared with us depending on the promotional activity and published them on various social networks or on the platform itself. For each promotional activity you will participate in the conditions, which will include additional detailed information on the form of processing your personal data.

2.5 Analysis of usability and quality to improve our services.

When entering our platform, we inform you that we will process your data for analytical and statistical purposes, in other words, to understand the way users use the platform, so we can improve it.

In certain cases, we also conduct quality and questionnaire surveys designed to recognize the level of satisfaction of our customers and users and find out which areas we can improve.

3. What is our legal authority to process your data?

The legal basis that allows us to process your personal data also depends on the purpose for which we process it as follows:

3.1 Managing your registration and identification as a platform user

The processing of your data is needed to meet the conditions that regulate the use of the website and application. In other words, so that you can register on the platform as a user, we need to process your personal information, otherwise we could not register.

We believe that we are entitled to connect your purchases and data about your activity collected by different platform channels.

3.2 Preparation, compliance and enforcement of a purchase contract or service contract

The processing of your data is necessary to conclude a purchase contract or service contract with you. This includes the contact information we process so that we can provide you with electronic certificates of your purchases and make it easier for you to work with these purchases.

We believe that we are entitled to carry out the necessary checks to reveal the possible fraud and fraudulent use of the platform and prevent them, for example when purchasing or returning, or to analyze the efficiency of various services included in the platform, such as a size recommendation tool. From our point of view, the processing of this data is beneficial to all parties: for you, as they allow us to introduce measures that protect you from fraudulent third -party actions; For us, since in this form we will prevent the unauthorized use of the platform; And for all our customers and society, as these measures protect their interests with general discouraging fraudulent activities by revealing them if they occur.

3.3 Customer Support

We believe that we are entitled to deal with applications or questions that you present to us through various contact channels. We perceive it that the processing of this data is also beneficial for you, as it allows us to help and solve your questions adequately.

When you contact us, for example, to solve problems with your order or product or service delivered through the platform, the data processing is needed to fulfill the purchase contract. If your question concerns the exercise of the rights we inform you below or complaints about our products or services, we are authorized to fulfill your data on our part of our part.

In some cases, in connection with the requirements of products, it may be necessary that data processing is carried out to ensure the public interest in public health.

3.4 Marketing

The legal basis for the processing of your data for marketing purposes is the consent you give us, for example, when you agree to send personalized information through different channels when you enable sending PUSH notifications on your device when you configure them in your device’s privacy settings when you agree to it Through cookies or when you accept legal conditions for participation in a promotional action, publishing your photos on the platform or our social networks.

So that we can provide you with tailor -made services or display personalized information, whether on our platform or with third parties, as well as to engage in data enrichment, we believe that we are entitled to be interested in making profiling based on information , which we have about you (such as your viewing, preferences or history of purchases), and personal data you provided to us as an age range or language, because we think that processing this data is also beneficial for you as it allows you have a better user experience and get information according to your preferences.

3.5 Analysis of usability and quality

We believe that we are entitled to analyze the usability of the platform and the degree of user satisfaction, because we believe that the processing of this data is beneficial for you, because its purpose is to improve the user experience and offer better services.

4. How long will we keep your data

The storage time of your data will depend on the purposes for which we process it, as follows:

4.1 Managing your registration and identification as a platform user

We will process your data while you are a registered user (that is, until you decide to delete your online account or your store in the store).

4.2 Preparation, compliance and enforcement of a purchase contract or service contract

We will process your data for the time necessary to manage products or services, including any return of goods, complaints or complaints about the purchase of a specific product or service.

In certain cases, we will only process the data until you decide it, such as in case of payment data you will ask us for future purchases (if this feature is available).

4.3 Customer Support

We will process your data during a period that will be needed to resolve your application or request, as well as for a period set in the regulations that may in any case be applied.

4.4 Marketing

We will process your data until you cancel the registration or register from the newsletter.

We will also view customized ads until you change the device, browser or cookie settings to be taken.

If you participate in promotional events, we will save your data for 6 months from the end of the event.

4.5 Analysis of usability and quality

We will only process your data during the time we go to a specific quality or questionnaire survey, or until the viewing data is reached.

We will store your data during the strictly defined period of the necessary purpose. Subsequently, we will keep them properly stored and protected during the period in which the legal liability resulting from their processing could arise, in accordance with the currently valid legislation. Once the deadlines have expired for individual acts, we will delete personal data.

5. We share your data with third parties?

For the purposes specified in this Privacy Policy and the use of cookies, we need to make your data available to third parties that provide us with support for providing services, namely:

financial institutions,
subjects to detect and prevent fraud,
Providers of technological and analytical services,
Providers and collaborators in the field of logistics, transport and delivery and/or their partner businesses
Service Providers in connection with Customer Service,
Providers and co -workers in the field of services related to marketing and advertising such as social networks, advertising agencies or advertising partners.
Public authorities

For the purpose of efficiency of services, some of these providers are situated in areas outside the European Economic Area where the data protection level is not comparable to the European Union. In such cases, we will inform you that we are transferring your data with sufficient guarantees and guarding their safety using the most convenient tools for international data transfer, such as standard contractual clauses and any relevant additional measures. You can consult the content of such standard contract clauses using the following
Link: https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transferpersonal-data-tata-third-countries_en.

If we sell or transfer all or part of our stores or assets to another company within the Inditex group or outside, or if any other business operation will be carried out as a result of corporate or property. Should such a sale or transfer occur, we will make adequate efforts to direct the acquirer to use the personal data you provided to us in a way that is in accordance with our Privacy Policy. In this case, we believe that we have a legitimate interest in the reorganization of our corporate structure.

Furthermore, if you decide to use the platform in different markets (i.e. by creating registered user accounts on different markets with the same email address), we may need to publish or transfer information associated with your account or your activity to the brand of the brand operating in these markets, unless are directly involved in the achievement of any of the purposes described in Part 2. We consider this necessary in accordance with our common interests and preferences.

6. What are your rights when you sustain our data

We undertake to respect the confidentiality of your personal data and guarantee you the exercise of your rights. As operators, we agreed that you can exercise your rights free of charge by sending an e-mail to our contact address, simply by indicating the reason for your application and the right you want to exercise. If it is necessary for your identification, we may apply for a copy of the document certifying your identity.

In addition, we can offer you the opportunity to exercise our rights and set up preferences for personal data protection when using some of our services or accessing specific channels within our platform.

Irrespective of the purpose or legal basis to process your data, you have the right:

To ask us to access the data we have for you. We will remind you that if you are a platform registered user, you can find out this information in the relevant section with your personal data.
Ask us to repair the data we already have. Keep in mind that if you are a platform registered user, you can also go to the appropriate section with your personal data in your account where you can change or update them. In any case, keep in mind that by providing our data actively in any way, you guarantee that they are right and accurate and undertake to draw us to alert us of any change or adjustment that will concern it. Any loss or damage caused by the platform or to the person who is responsible for the platform, or any third party to provide erroneous, inaccurate or incomplete information into the registration form will be the exclusive responsibility of the user. Please note that you generally can only provide us with your own personal data, not third -party data unless it is explicitly stated in this Privacy Policy and Cookies.
Ask us to delete your personal data to the extent that they will no longer be necessary for the purposes for which we have processed them, as we informed above, or unless we have a legal authority for their processing.
Ask us to limit the processing of your data, which means that in certain cases you can ask us to temporarily interrupt data processing, or to maintain it for a period of longer than necessary if you need it.

If you have given us your consent to process your data for any purpose, you have the right to withdraw it at any time. Some of the circumstances where you can cancel your consent are explained in paragraph 2, explaining for what purposes we process your data.

If you don’t want us to send information to third parties to view ads, you can prevent this in several ways, such as changing your device, changing your device, setting up a browser or cookie, reading your personal data protection policies, and setting up social pages the media where you have profiles, or by sending an email to the above email address, which inform us about your request.

When our authorization to process your data arises by your consent or the performance of the contract, as stated in paragraph 3, you will also have the right to apply for the portability of your personal data. This means that you will have the right to obtain the personal data you have provided to us in a structured, commonly used and machine -readable format so that you can provide it directly to another subject without obstacles on our side.

In addition, when the processing of your data is based on our legitimate interest, you will also have the right to object to the processing of your data.

Finally, we inform you about your right to file a complaint with the supervisory authority in the matter of protection of the relevant data, namely:

The Office for Personal Data Protection of the Slovak Republic
https://dataprotection.gov.sk/uoou/en

7. What happens if you have signed up for us a third party’s data or if the third party

Will provide information about you?

We offer features and services that require us to process third -party data that you, as a user and customer, must provide us with, for example, when activated, claiming a gift voucher (if this feature is allowed) or when you give a third party permission to pick up orders in our stores or partner facilities. If you provide us with personal data of a third party, or when it is necessary to require it from a third party to pick up your order on your behalf, you confirm that you have informed it about the purpose and the way it is needed to process its personal data.

If a third party provides us with personal information about you, or if you have provided it with it based on the required features or services, we will use it to manage the functions or service, for the purpose of 13 described in the Privacy Policy and Use Cookies, to that we always refer to in our communication with you.

8. Changes in the Privacy Policy and Use of Cookies

If we recognize fit, we can change the information contained in this Privacy Policy and the use of cookies. If this happens, we will alert you to it in different ways through the platform (for example, using the banner, pop -up window or PUSH warnings). In some cases, we may also send you a notice to your email if the change is important to protect your privacy so that you can change, evaluate the changes, and possibly disagree with them whether to log out of a function or service. In any case, we advise you to see these privacy policy and use of cookies from time to time as there may be minor changes, or there may be interactive improvements. You can always find it as still published information on our website and in our app.

9. Cookies information

We use cookies and similar technologies to simplify the platform browsing, to get information about how you communicate with us, and in certain cases to show you an ad based on your habits when viewing. Please read our principles of cookies to get to know more detailed cookies and similar technologies we use, their purpose, information on how to manage your preferences, as well as other similar information.

Cookies rules

Before you start

In these rules of using cookies, you will find information about using cookies and similar formats that are installed on our clients ‘and users’ devices. In certain cases, the use of cookies can be associated with the processing of personal data, so we recommend that you read our privacy policy available on our platform if you want to get information about how we use the personal data of our clients and users, how you can exercise your rights or regarding Terminology used for our platform (web, application or stone stores).

Cookies file information

What is cookie?

Cookie is a small text file that stores a website, app or other platform on your computer, tablet, smartphone or similar device with information about your browsing or use, something as a label that indicates your device. Cookies are needed, for example, to simplify viewing and to determine the way users interact with platforms to improve these services. They are also very useful in offering ads according to the user’s preferences, as well as for other purposes that we specify below. Cookies do not harm your computer or device.

When we talk about “cookies”, we are also talking about other similar technologies that are installed or collected by information in or about your device (such as flash cookies, web Beacons or Bugs, Pixels, HTML5 (local storage), and SDK technologies for applications. Date. “Cookies” is also used to label methods as fingerprinting, ie combining information that allows us to identify your equipment together with cookies to collect and store information, whether to provide certain features and services on our Platform or to display you on third -party ad platforms, taking into account your viewing.

This explanation is a general example of what is understood under the term cookies and has a exclusively informative purpose. The cookies we use specifically are shown in the cookies setting panel available on our platform.

What cookies are there?

Please go through this section that provides a general overview of cookies that can be used in the online environment.

According to the owner of the cookies, they can be divided into the following types:

Own Cookies: These are cookies that are sent to a computer or user device from a device or domain managed by an editor from where the platform or service required by the users is offered.
Third -party cookies: These are cookies that are sent to a computer or user device from a device or domain that is not managed by an editor, but by another company that processes the data obtained via cookies.

According to their destination, cookies can be divided into the following types:

Cookies that are necessarily needed (technical): These are cookies that allow the user to view through a website, platform or application, and the use of various options or services on them. For example, checking, data identification or login, access to sections or limited access content, remembering the elements forming an order, making a purchase of order, payment management, fraud check for service safety, use 16 security features during viewing, making applications o collection or participation in events, storing content to spread videos or sound, providing dynamic content (such as animation to text or image) or sharing on social networks. Technical cookies, given their necessity, and automatically download when they allow the platform or service to be displayed desired by the user.
Cookies for features or personalization: These are cookies that allow you to remember information to have the user access to a service or platform that has certain characteristics and differs from other users’ approaches, such as language, number of search results displayed, appearance or appearance or the content of the service based on the type of browser or region used where the user connects to the service, etc. Failure to accept these cookies may cause lower page performance or incorrect adapted recommendations.
Analytical cookies: These are cookies that allow you to quantify the number of users, the platform pages visited, and also the way they interact with it. It is therefore possible to statistically measure and analyze users’ use in order to introduce improvements in the analysis of the data of the use of the platform or service by users.
Cookies for behavioral advertising: These are cookies that store users’ behavior information obtained by constant observation of their customs habits. This allows you to develop a specific profile for displaying advertising according to him. These cookies allow management – in the most effective way – advertising space, which, in this case, the editor will include directly or in cooperation with third parties.

Why are cookies used on our platform?

Cookies make up the basic element of how our platform works. The main goal of our cookies is to enjoy more comfortable and efficient viewing. They are used, for example, to remember your preferences (language, country, etc.) during viewing and further visits. We also use cookies to continually improve our services and platforms, as well as to offer you personalized advertising based on your views when viewing.

In addition, information collected in cookies enables us to improve our platform through estimates on statistical data and patterns of use (number of visits, most commonly visited sections, visits time, etc.), Know based on statistics how users interact with the platform to improve our services, how to improve our services, how I adapt the platform to your individual interests, speed acceleration, etc.

In certain cases, we can use cookies to obtain information that allows us to view from our platform, third -party platforms, or in any other way advertising based on analyzing your customs (viewed products, consulted sections, etc.)

In any case, in the cookies we use, we never store sensitive data such as passwords, credit and debit card data, etc.

How can I manage the use of cookies on this platform?

In the cookies setting panel available at any time on our platform, you can get all the information about the cookies used by this platform, along with information about the purpose, duration and management (own or third parties) of each one of them. In this way, you can manage the activation and deactivation of the use of those cookies that are not necessarily necessary to work the platform.

In addition, if you use a web browser, you can deactivate cookies directly in it. Here are the ways you can do in the most common browsers:

Google Chrome
Internet Explorer
Mozilla Firefox
Safari

The ability to avoid using cookies can be used at any time.

Please remember that managing cookies in the settings panel, as well as the ability to refuse their use, is different from the browser. So if you decide to set cookies in a certain way on a device and you want the same option to be set on another device, you must activate the same option in the device.

As a further step, given the third -party cookies for advertising on the basis of interests, please keep in mind that certain third parties may be members of any of the following auto -regulation programs for online advertising based on behavior, with the appropriate voluntary exclusion options:

Network Advertising Initiative (Nai) – http://www.networkadvertising.org/choices/
Google Analytics – https://tools.google.com/dlpage/gaoptout

Who uses information stored in cookies?

Information stored in the cookies of our platform is used exclusively by us, except those listed in section 2 as “third -party cookies” that are used and managed by external companies in order to provide us with services for improving our own services and user experience in viewing our platform. For more information, see cookies available at any time on our platform.